Comments on: From Knowledge Management to Knowledge Ecosystem

By: Democratizing Brand » Blog Archive » Blog2Book 01: A lesson of Reality Check

Thu, 04 Dec 2008 17:01:50 +0000

[...] Kelly wrote his presentation Abandon Your Content Management System: KM in the age of GooTube on his blog: By applying the social ideals and platforms sweeping the Web to the enterprise, we can [...]

By: Oliver Ding > Democratizing Brand » Blog Archive » Book vs. Blog: A lesson of Reality Check

Sat, 29 Nov 2008 05:42:52 +0000

[...] source: http://learn2adapt.com [...]

By: Jeff Kelly

Jeff Kelly — Thu, 20 Nov 2008 17:44:03 +0000

Jeff Gayle – you hit the nail on the head. Most all of this does require human input. The challenge is to make the input as easy as possible. To approach the ideal of a FLATNESSES platform, every interaction the system has with a user should capture value and cycle it back into the ecosystem. All the “database of intentions” actions (searching, clicking on search results, bookmarking, forwarding, etc.) provide value if only the platform will capture it, evaluate it, and return it to the ecosystem. This is what Google recognized – rather than asking people to explicitly rate how important a page was, they captured implicit behavior (creating links to pages, the last click from search results, etc.) to build the page rank. It is also what Amazon does by tracking behavior on the platform and then making suggestions such as “people who bought this also bought this” to create links to other (possibly) relevant data. Granted Google and Amazon have a larger ecosystem of users than any closed enterprise does. But even the smallest of ecosystems will have a small number of explicit contributors (social bookmarking, tagging, reviewing, commenting) and, through the database of intentions, everyone that visits the site will become an implicit contributor.

And as you wisely point out – we often discover valuable information outside of search. So we need to design our platforms to incorporate every type of information discovery we can – and turn the act of discovery into an act of capture (via database of intentions).

BTW, for more on the database of intentions, take a look at http://battellemedia.com/archives/000063.php (or get Battelle’s book, “The Search”). For an enlightening view of the contribution roles people play when they visit a site, take a look at http://www.forrester.com/Groundswell/ladder.html

Thanks for the great comment!

- Jeff Kelly

By: Jeff Gayle

Jeff Gayle — Thu, 20 Nov 2008 16:03:35 +0000

“In addition, it should incorporate every tool or process for improving discoverability such as tagging, syndication, linking, the “database of intentions“, and recommendations.”

Who does this work?

Who adds the metadata that cannot be automatically collected in the “No Order, just Metadata?

I found this article via a link from a rebuttal you wrote, not a search of the metadata.

I guess I just don’ t see how “flatnesses” can work without people, (people are lazy and need people), doing the kind of minimal knowledge work to add metadata and linking, etc. in the capture phase to make information more discoverable. Most don’t have the discipline. What am I missing?

By: KM vs. Social Media: Beware the Warmongers | Learn to Adapt

KM vs. Social Media: Beware the Warmongers | Learn to Adapt — Sat, 15 Nov 2008 18:44:02 +0000

[...] KM strategies as soon as possible. As for the less structured aspect of SM, the response to my “Abandon Your Content Management System – KM in the age of GooTube” presentation at KM Australia was very [...]